Privacy policy
Last updated: November 7, 2026
TROY POMAIKAI LLC, operating ivoxcrena (“we,” “us,” or “our”), handles personal information associated with ivoxcrena.shop, purchases, and customer communications.
Information collected
Depending on your interactions with the store, we collect:
- Contact details: name, email address, billing and delivery addresses, and telephone number when provided.
- Purchase records: ordered products, amounts, payment status, transaction references, shipping information, returns, and refunds.
- Account information: details needed to maintain an account if you register.
- Correspondence: messages, feedback, attachments, and other information you provide.
- Technical information: IP address, device and browser details, website activity, and cookie identifiers, subject to applicable consent requirements.
- Preference records: marketing choices, consents, and privacy requests.
Information comes from you, your website interactions, and providers supporting payments, delivery, and store operations.
Payment providers process payment credentials through their systems. Please do not email passwords or complete card details.
How information is used
We use information to fulfill purchases, accept payments, deliver goods, administer returns and refunds, provide support, maintain accounts, prevent fraud, secure the website, improve operations, and comply with legal obligations.
Where UK data protection law applies, our legal bases include performing a contract, legal obligations, legitimate interests balanced against your rights, and consent where required. Withdrawing consent does not affect earlier lawful processing.
Information recipients
Relevant information is disclosed to providers supporting the store, including Shopify, payment processors, fulfillment partners, carriers, technology services, communications providers, and professional advisers.
Where analytics or advertising services are enabled, those providers may receive information subject to required consent and opt-out choices.
We may also disclose information to comply with law, protect legal rights, prevent unlawful activity, or support a business transaction with appropriate safeguards.
Shopify processes information for merchants and, depending on the services used, for its own purposes described in its Consumer Privacy Policy.
Cookies and marketing
Essential technologies support shopping carts, checkout, security, and necessary preferences. Optional analytics and advertising technologies are used with prior consent where legally required.
Manage available choices through the website’s privacy controls and browser settings. Restricting cookies may affect functionality.
Promotional emails include an unsubscribe option. Necessary purchase, delivery, refund, and security messages may continue after you unsubscribe.
Privacy rights and advertising choices
Depending on your location and applicable law, you may request access, correction, deletion, portability, restriction, or objection to certain processing. You may also withdraw consent or opt out of targeted advertising and certain sales or sharing of personal information.
Some advertising disclosures may legally qualify as “sale” or “sharing,” even without payment. Where applicable, use available privacy controls or contact us to opt out. We honor legally required browser-based signals, including Global Privacy Control where applicable.
Where the California Consumer Privacy Act applies to our processing, eligible residents may exercise rights to know, correct, and delete personal information, opt out of sale or sharing, and limit certain uses of sensitive personal information, subject to statutory exceptions. Authorized agents may submit qualifying requests. California privacy rights guidance
Send requests to fe.lirittac@outlook.com. We may reasonably verify identity and an agent’s authority. We respond within applicable deadlines without unlawful discrimination.
Where an appeal right applies, reply to our decision requesting a review. We will explain the outcome and further options required by law.
UK residents may also complain to the Information Commissioner’s Office.
Retention, security, and transfers
We retain information for as long as reasonably necessary for its purposes, including order administration, support, accounting, fraud prevention, and legal claims.
We use reasonable technical and organizational safeguards. No transmission or storage system guarantees absolute security.
Information may be processed in the United States and other countries where providers operate. Where required, transfers use appropriate safeguards, such as adequacy arrangements or approved contractual protections. Contact us for details.
Children and updates
The store is intended for a general adult audience and is not directed to children under 13. Contact us if you believe a child has submitted personal information.
We may revise this policy as practices or requirements change. We will update the date above and provide additional notice where required.
Privacy contact
TROY POMAIKAI LLC — ivoxcrena
3494 N Knoll Dr, Los Angeles
[State and ZIP code — complete before publication]
United States
Email: fe.lirittac@outlook.com